At ShoppingBox.pk, we aim to provide quality products and a smooth shopping experience. Please read our refund and returns policy carefully before placing an order.

Return Eligibility

Customers may request a return if:

• The product received is damaged or defective
• The wrong item was delivered
• The item is unused and in its original packaging
• The return request is made within 7 days of delivery

Non-Returnable Items

The following items are not eligible for return or refund:

• Used products
• Opened personal care or hygiene items
• Products damaged due to customer misuse
• Products without original packaging
• Sale or clearance items

No Exchange Policy

ShoppingBox.pk does not offer product exchanges.

Customers who wish to return a product may request a refund according to the conditions mentioned in this policy.

Return Process

To request a return, contact us at:

📧 sales@shoppingbox.pk

Please provide:

• Order number
• Product name
• Reason for return
• Video of the product (if damaged or incorrect)

Our support team will review your request and provide return instructions.

Return Shipping Charges

Customers are responsible for all return shipping charges.

We recommend using a trackable courier service, as we are not responsible for lost return shipments.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds are processed within 5–10 business days
• Refunds may be sent through:
  • Bank transfer
  • Easypaisa/JazzCash

Shipping charges paid during the original order are non-refundable.

Order Cancellation

Orders can only be canceled before shipment. Once an order has been dispatched, cancellation may not be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

ShoppingBox.pk
📧 Email: sales@shoppingbox.pk